Return & Exchange Policy

At Avalin, we are committed to providing you with a seamless shopping experience and ensuring your satisfaction with every purchase. Please take a moment to review our return and exchange policy to understand the terms applicable to your order.

1. Free Returns & Exchanges for Damaged or Wrong Products

We understand that receiving a damaged product or an incorrect item can be disappointing. If you receive a damaged product or an item that does not match your order, we offer a free return or exchange.

Please contact our customer support team within 48 hours of receiving your order to report the issue.

Please note: An unboxing/opening video is mandatory to claim a free return or exchange for damaged or incorrect products.

2. Unboxing Video Requirement

To help us process damage and incorrect-product claims efficiently, we require customers to record a continuous unboxing video while opening the package.

The video should clearly show:

• The package before opening

• The process of opening the package

• The product and its condition immediately after opening

As every Avalin product undergoes a quality check before dispatch, the unboxing video will be required as supporting evidence for damage-related claims.

3. Returns or Exchanges for Other Reasons

If you wish to return or exchange a product for reasons other than receiving a damaged or incorrect item, a return or exchange fee may be applicable.

This fee covers the shipping, handling, processing, and restocking costs associated with the return or exchange. The applicable fee will be communicated by our customer support team when the request is initiated.

4. Sale & Promotional Products

Products purchased during sale periods, promotional offers, or special discounts are considered final sale and are not eligible for returns or exchanges.

We encourage you to carefully review the product details before placing your order.

5. Refund Process & Quality Check

For eligible returns, the product must reach our warehouse in its original condition, unused, and with its original packaging and tags intact.

Once the returned product is received, it will undergo a quality check. After successful verification, the refund will be initiated through the original payment method.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

Important Note

Avalin reserves the right to reject a return or exchange request if the product does not meet the applicable return conditions or if the required evidence, including the unboxing video where applicable, is not provided.